LEGAL
1) GENERAL
a) By entering this website, you agree to all of the terms and conditions as set out below.
b) This website is owned and copyright of Surrey Dental Surgery (hereinafter called "the website owner")
c) This website has been developed by WeKnow Dental (Marketing Print Solutions Ltd) (hereinafter called "the website developer")
d) All terms and conditions apply to the website and any other websites or microsites operated by the website owner.
2) PRIVACY STATEMENT
a) Your privacy is important. By providing personal information such as your name and e-mail address via the forms on this website, you agree to the website owner contacting you with regard to your enquiry. Some forms on this website may also include a an optional opt-in check box asking your permission to receive a newsletter or other communication from the website owner. From time to time, these communications may include links to other web sites which we think may be of interest to you. Your personal information collected on this website will be used solely by the website owner. Under no circumstances will your personal information be sold or made available to any other organisation for their marketing use. We will immediately remove your e-mail address from our communication list when you ask us to do so.
b) The website owner is committed to meeting all relevant obligations relating to this website that apply under the Data Protection Act of 1998 (and any subsequent new laws). The website owner will always observe the law in respect of the collection and processing of subject data and will meet any subject access request in compliance with the law. The website owner will only use data in ways relevant to carrying out its legitimate purposes and functions in a way that is not prejudicial to the interests of individuals. The website owner will take due care in the collection and storage of any sensitive data and will do its utmost to keep all data accurate, timely and secure.
c) The website owner may collect technical data about the type of Internet browser and computer operating system that you use. This information does not identify you as an individual and is used only for tracking of site use. We might also place a "cookie" on your hard drive that will help us to identify you when you return to the site and allow us to tailor content to your personal preferences. If you do not wish to use "cookies" you may disable this option in your Internet browser settings. "Cookies" can be removed from your computer. Please refer to our separate Cookies page for further helpful information.
d) The website contains genuine client testimonials and comments but to protect the identity and confidentiality of our clients, some images are representative and do not feature the actual person.
3) INTELLECTUAL PROPERTY RIGHTS
a) This web site is published by the website owner and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All copy / text, graphics, images and all other material on this web site created by the website owner is copyright of the website owner. The website platform and technical infrastructure, all website design, content not created by the website owner, text / copy, imagery and the typographical arrangement thereof is the intellectual property and copyright of the website developer unless otherwise credited.
b) Permission is hereby granted to electronically copy and to print hard copy portions of this web site for the sole purpose of using this as an information resource for the website owner's products and services. Any other use of materials on this website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of the website owner and the website developer is prohibited.
c) The trademarks, logos and service marks shown on this web site, unless otherwise specified, are the trademarks of the website owner or the website owner has been granted permission to use them by the respective trademark owner. No rights are granted to use any of them in any other manner whatsoever.
d) Any infringement of copyright will result in appropriate legal action being taken against you.
4) DISCLAIMER AND LIABILITY
a) All warranties, representations, conditions of any kind or other terms implied by statute or common law with respect to this web site or the information, content, materials or products included on this web site are hereby expressly excluded to the fullest extent permitted by law.
b) The website owner shall not be liable in any circumstances for any direct or indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses or other claims for compensation what so ever, whether caused by the acts, omissions or the negligence of the website owner, its employees or agents, which arise out of or in connection with the use of this web site or the information, content materials or products included on this website, except in respect of death or personal injury caused by the website owner or its employees' proven negligence.
c) The website owner does not accept any responsibility or liability for access to or material on, any website that is linked from or to this website.
d) The content appearing on this website do not constitute legal, medical or clinical advice and is provided for general information purposes only. No warranty, whether express or implied is given in relation to this website's content. The website owner shall not be liable for any legal, medical, clinical, technical, editorial, typographical or other errors or omissions within the information provided on this website.
5) MISUSE STATEMENT
The website owner reserves the right to prevent your usage of this site if you misuse the contents contained within this website in any manner. We are the final arbiter as to what shall constitute misuse and our decision will be final.
6) GOVERNING LAW
This website is intended primarily for use by persons located and resident within the United Kingdom, including Northern Ireland, the Channel Islands and the Isle of Man. Accordingly, these terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.
7) OFFERS - GENERAL TERMS AND CONDITIONS
From time to time, this web site may contain special offers, limited availability offers or other forms of customer purchase incentive. Although unlikely before any specified offer deadline, the website owner reserves the right to amend and/or withdraw any offer at any time without notice. In this instance, only completed sales relating to any offer will be valid. Availability of any offers for an enquiry in progress, where the website owner has not completed a sale, will be at the website owner's sole discretion. Other specific terms and conditions for any offer will be provided in writing as part of the proposal for the provision of goods and services relating to the offer.
WEBSITE COOKIES
WHAT ARE COOKIES?
Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This might be used to bring up information relevant to that user when they re-viist a website, for example their name, past orders etc.
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. For example, an e-commerce (online shopping) website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.
COOKIE FACT AND FICTION
Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings. Please note that cookies are device / computer specific, so if you log on to any site from a different computer, ONLY the cookie settings on that computer will apply.
Cookies cannot be programmed, cannot carry viruses, and cannot install malware on the host computer. However, they can be used to track users' browsing activities which was a major privacy concern that prompted European and US law makers to take action.
Cookies are used by most websites for a variety of reasons - often very practical reasons to do with the operation of the website. However, they are also used to monitor how people are using the website (which pages are visited and how long is spent on each page). Each 'visitor session' is tracked even though no effort is made to try to identify them in person.
The law in the EU now states that you must be able to opt-out from having cookies stored on your computer.
WHY DO WE USE COOKIES?
We use cookies to make our website easier for you to use
We use cookies to help stop our online-forms from being used to send spam-email
We use cookies to monitor usage so we can spot trends and make improvements
We DO NOT use cookies to identify individuals (and never will)
We DO NOT store personal information in cookies
We believe that our use of cookies is very necessary for the smooth functioning of the website. We do not believe that they pose any threat to your personal privacy or online security and we recommend that you indicate that you will "allow" cookies. If you "disable" cookies any interactive functions of the website may not operate. This might include some data-submission via forms, as well as user-registration, user-login, and any other features of the website which cannot work fully without using cookies.
COOKIE LAWS
The original EU legislation that became known as the “E-Privacy Directive“ was published in 2003 and implemented as European Directive - 2002/58/EC. It was concerned quite widely with the protection of privacy in the electronic communications sector. In 2009 the Directive was amended by Directive 2009/136/EC that included a requirement to seek consent for cookies and similar technologies. The EU Directive entered UK law on 26th May 2011 as “The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011”. It is regulated by the Information Commissioner's Office (ICO) www.ico.org.uk who decided that enforcement would commence from 26th May 2012.
HOW DO I DISABLE COOKIES?
You can disable cookies using your browser's settings / control panel. Please refer to your browser's user guide for details. In addition, our website has a header bar that allows you to disable our cookies with one click.
WHAT HAPPENS IF YOU DISABLE COOKIES?
If you decide to disable cookies, most of the website should work as expected although functions that rely on cookies are obviously disabled. These functions include using online forms or any feature that requires a login or person specific preferences. This has a couple of consequences:
If you delete all your cookies you will have to tell us your preferences again
If you use a different device, computer profile or browser you will have to tell us your preferences again.
DIFFERENT FLAVOURS OF COOKIES
When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we may use:
ESSENTIAL COOKIES
These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.
PERFORMANCE COOKIES
These cookies allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.
FUNCTIONALITY COOKIES
These cookies allow us to provide additional functionality on the website and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your website experience.
TARGETING COOKIES
We may also use targeting cookies to track visitors' interest in our products and services. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.
Complaints Policy
We try to ensure that all of our patients are pleased with their experience of our services. We welcome feedback from patients and take any complaints seriously. We aim to deal with any complaints courteously and efficiently so that they can be resolved as quickly as possible.
Our complaints procedure outlines how we will deal with any complaints.
The person responsible for dealing with any complaints in the practice is Dr Divya Singh
Complaints Made Verbally
If you wish to make a complaint over the phone or in person, we will listen to your complaint and offer to refer you to the complaints lead. If they are unavailable, the staff member will take your details and a brief explanation of the complaint to pass on. Your complaint will be acknowledged within 3 working days.
Complaints Made via Email or Letter
Any letters or emails regarding a complaint will be immediately passed to the complaints lead. Your complaint will be acknowledged within 3 working days.
Investigation
We will contact you to discuss your complaint unless it can be resolved easily. Any complaints involving clinical care will be referred to the treating dentist unless you request this not to happen.
We will then investigate your complaint and will aim to have a response for you within 10 working days. If it is not possible to resolve this within that timeframe, we will inform you and let you know when it is likely to be resolved.
Once we have made a decision regarding your complaint we will inform you by your preferred contact method.
It is possible that if a complaint regards clinical care or is complex, we may need to seek advice from our insurers, indemnifiers or legal advisors and, therefore, may need to share some of your information for this purpose.
Complaints to External Bodies
We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to complain to an independent body, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.
Dental Complaints Service
Telephone: 0208 253 0800 (Mon-Fri, 9am-5pm)
Website: https://dcs.gdc-uk.org/
OR
GDC
Telephone: 0854 222 4141 or 0207 887 3800
Website: https://contactus.gdc-uk.org/Complaint/Process/13
For the Financial Ombudsman:
https://www.financial-ombudsman.org.uk/
complaint.info@financial-ombudsman.org.uk
Call the helpline on 0800 023 4567